Delivery and Shipping Information
Please read all of the important shipping information below, especially if you require expedited shipping.
- We make every effort to ship off the shelf and custom orders within 1-2 business days to locations in the US and Canada.
- Free Shipping: Via USPS First Class/Priority Mail or UPS Ground (at our discretion) to locations in the US
- The USPS estimates 2-3 days delivery to destinations in the continental US, and 7-12 days to Hawaii, Alaska, and Canada.
- UPS estimates 1-5 days to all destinations within the US.
- We cannot guarantee all shipments will be delivered within this time period. Situations arise due to adverse weather conditions, delayed trucks or planes, etc. Please plan accordingly.
- **We may require a signature on orders over $250 or if you live in an apartment building, for both your and our protection. If you would like us to remove the signature required option, please leave a comment at check out**
- We process orders on a first come, first serve basis. We offer free USPS/UPS Ground shipping as an added benefit to our customers, therefore choosing "Free Shipping" does not mean your order will be processed any slower than if you pay for any UPS service.
- Orders placed over the weekend will be shipped on Monday. Orders placed during a holiday will be shipped during the next full business day.
- UPS Shipping: Packages needed sooner than 5 days or shipped via expedited UPS can be shipped at the customer’s expense. Please select UPS as your shipping method when checking out.
- All expedited UPS orders must be placed before 10:00AM MST (Arizona) in order to ship out the same day they are placed. Past this time, we will ship your order by the next day. Orders placed over the weekend will ship on Monday. Saturday Deliveries are not available online. If you need a Saturday delivery, please call us ASAP.
- Once an order is shipped: Refunds for shipments with delays due to adverse weather conditions will not be authorized.
- Tracking Information: If you would like to know the status of your order, please check the email you ordered with for your tracking information. If you have an account on our website, please click "View Order History" under your account. If you did not receive a tracking number, please contact us with your name and your order number at firstname.lastname@example.org